Please see below a selection of answers to our most commonly asked questions. If you can’t see your answer, please get in touch.

Questions and Answers

What is included in the holiday price?

The price includes use of the onsite pool, sauna, steam room and gym. The outside table tennis table, boules courts and playground are all free to use too. You can hire table tennis equipment from the leisure desk for a refundable £10 deposit.

We provide linens and towels for each guest on the booking form. If you require extra, e.g. for a longer stay, we can arrange that for an additional fee.

We provide unlimited Wi-Fi in each property (except The Oreo Shack), and all utilities (gas, electricity, water) are included too.

Other welcome goods (toiletries, tea/coffee, coffee pods) vary by property, which will be explained in your booking information.

Where can I find the rates for each house?

Click on the calendar for any property to view rates. Most breaks start Monday or Friday, and there are often discounts for 7 night or longer stays. We often have unusual breaks or last minute offers so check our offers page too. Rates for each property are on the individual property pages (coming soon).

How much deposit is required? When is the balance needed by?

The deposit varies by property, but for most, it’s £100 but it can be less for some, and more for the larger properties. When you find a property you wish to book, the payment amounts and dates will be shown once you start the booking process. The balance payment is usually due 6 or 8 weeks before your holiday, so if you are looking a late break, you will need to pay the full amount, often the same day, to confirm your booking.

What payment methods can I use?

We accept online card payments for most properties, but for others, we accept bank transfer only. Some properties have instant bookings set up which will ask for card payments to confirm the booking, but don’t worry if you don’t want to pay by card – your request will be logged and we will contact you to take a bank transfer payment instead.

Why do I need to pay a damage deposit? Do I get this back?

This is our security in case of major damage at the property. In the vast majority of cases, this is refunded in full shortly after your stay. We hope you appreciate we are trusting you with our properties and possessions, and this is quite standard practice with many holiday cottage rentals.

What time is check-in / check-out?

This varies by property, and is explained in your booking terms and conditions. For most properties, it is 3pm or 4pm for arrival, and 10am for departure. This is to allow our cleaners enough time to turnaround each house, and also arrange maintenance where required.

Some properties have an optional extra for an early (2pm) arrival or late (noon) departure for a small extra fee. You can also ask the owner/ manager after booking to see if there is any further flexibility, especially when we don’t have back to back bookings. You are also welcome to use any onsite amenities throughout arrival and departure days – just park in any of the communal parking bays.

Do I need to bring towels? Is there a hairdryer? And a washing machine?

Towels are for use in the property only – please bring your own for the pool and beach.

All properties have at least one hairdryer, iron & board, travel cot, high chair, washing machine (or washer-dryer), and a dishwasher (except Sea Air).

For other facilities, check the listing for the property or send us an enquiry.

Where is the nearest food shop? Can we arrange a grocery delivery for our arrival?

There is a pharmacy on site that sells basic groceries, open Mon to Fri (sometimes Sat). The nearest shop off site is the Jet garage which has a Spar, just down the road near Primrose Valley. There is a Co-op supermarket and takeaways in Hunmanby (1 mile) and a larger Tesco and other shops in Filey (3 miles). You can also book a Tesco delivery to the Bay.

Are the pool and gym open all year round? What are the opening hours?

Yes, the pool, sauna, steam room and gym open all year round, even Christmas Day! All free although there is a limit on capacity.

The general opening hours are 7am to 8pm (the pool is adults only for the first and last hour). The gym can be used by 14 & 15 year olds (cardio equipment only, not weights) if accompanied by an adult, and 16+ unaccompanied (and all equipment). We provide a card which you should show to the leisure desk staff, but you can get entry without it, if you say where you are staying).

Can we use all the amenities at the Bay Filey Resort?

Yes, the pool, sauna, steam room and gym are all free to use. You can also book yourselves into any activities provided by The Bay management. This includes tennis/basketball court hire (£5 for 30 mins), Archery, Rifle Shooting, nerf wars, geo-caching, crafts, discos, splash fun sessions. You can book treatments at The Beauty Room (call Vanessa on 07981282534) and join in any of the free entertainment including discos, film nights, entertainers, bingo and quizzes (seasonal).

Where is the nearest café or bar?

On site, there is the John Paul Jones Public House, and the Bayside Kitchen (seasonal opening hours). From the beach, turn right and you will also find the Beach Café at Hunmanby Gap (seasonal opening hours). In Filey, you will find plenty of cafes and bars, many dog-friendly too. Our personal favourites are the Cobbles Bar and Bistro, Filey Bistro & Coffee Bar and the Downcliffe Hotel.

How far is it to Filey? What is there to do in the area?

It is a 5 minute drive, or a 30-45 min walk along the beach or cliffs into Filey. Please visit our “local area” page for information on local tourist attractions within a few miles drive or further afield.

What is your largest property?

Our largest properties sleep a maximum of 8, plus infants.

We have some properties which are next door or near each other if you are a larger group:

Sandy Shores and Sea Urchins – next-door neighbours – sleep up to 9 altogether

Corner Cottage and Seaside Cottage – next-door neighbours – sleep 12 altogether

12 Green Close and Anchor at The Bay – nextdoor but one – sleep 14-16 altogether

Mariners and Oreo Shack beach houses – next-door but one – sleep up to 9 altogether. Sea-la-vie is also next door to both and sleeps 6-8 so the three can sleep 14-17 altogether.

Pebble Beach, Blue Moon, Blue Anchor Retreat and Sea Urchins beach house – all on Blue Anchor Road – sleep 16-20 altogether.