Please see below a selection of answers to our most commonly asked questions. If you can’t see your answer, please get in touch.

Questions and Answers

How many dogs are allowed?

We allow 2 dogs in the following (unless indicated otherwise in brackets)

1 bed apartment – Perran (1 dog max)

2 bed apartment – Sea Air

2 bed cottages – Anchor Down (2 small or 1 large), Brigg End View, Family Tides, Murphy’s Rest, Sea Esta, Sea Urchins, Seaside Cottage, Wren Cottage

2 bed beach houses – Blue Anchor Retreat, Blue Bay, Blue Moon, Mariners (2 small or 1 large), Salty Dog (1 large, 2 medium, 3 small), Sea Urchins, Skylark (3 dogs allowed)

3 bed cottages – Anchors Away, Caramel Cottage

3 bed beach houses/lodges – Luna Azul, Prospect, Seahorse

4 bed cottages – 12 Green Close, Silversands House (please ask first)

Is there an extra charge for dogs?

We charge extra per dog – from £20 to £40 depending on which property, but can sometimes discount if you are bringing 2 or 3 dogs.

This extra fee is related to extra cleaning time required after dogs have stayed based on the size of the living areas in each property. We know that many dog owners are extremely responsible and remove all traces of dogs, but we do often find a lot of dog hairs on the floor and in soft furnishings which take extra time to treat.

However, we do waive the dog fee for repeat bookers as you have shown that you take care of our properties.

Do you restrict what type/age of dog allowed?

We do not allow puppies under 6 months of age, unless you wish to make a request to be allowed – we would need to know their age, progress with puppy training, and whether they are crate-trained. We may request a larger damage deposit just incase.

We allow all breeds (except those on the banned list in the UK), but if you have a large breed, please do consider the size of the dog and the size of the property, as some properties do not offer a lot of floor space for larger dogs!

If your dog likes to sleep in the room with you, or needs a secure/enclosed garden, or if you want a place with no restrictions on number of dogs and where they can go, then our properties are probably not for you, as we do not allow dogs on the beds or furniture, and would only be allowed in bedrooms if crated. This is as a courtesy to our cleaners, owners, and the next guests.

If you have a reactive dog (reactive to people and dogs walking past), then Wren Cottage, Sea Esta, Sea Air, Perran Apartment, Caramel Cottage, Silversands House, and Blue Anchor Retreat are probably the better options for you with fewer people/dogs walking past the windows!

We will charge for any damage to bedding, furniture, carpets, doors etc due to dogs.

Please also clean up after your dog and put all bags in the bins all around the site – thank you.

 

 

What do you provide for dogs?

We ask that you bring everything you need for your own dogs (beds/crates/stair gates/bowls/leads/poo bags, towels, throws, shampoo and so on).

Whilst we do provide bowls, poo bags, leads, doggy treats, dog toys, long lines/spikes, hose pipes, stairgates etc in some properties, these are not routinely provided.

And any throws provided are for humans, so please bring your own for your dog.

Please ask if you require information on what we provide in your particular property, as that might help you with your packing!

Can dogs be left home alone if we went to the shops or swimming, for example?

Dogs should not be left alone / unattended in any of our properties.

We can discuss personal circumstances though so do contact us if you wish to request an exemption, for example if your dog is crated, or you have a monitoring device.

We can also provide details of local pet-sitting services, so please ask.

Can we bring other types of pets?

We do not allow cats, house rabbits, or birds. We may consider a hamster or other small pet if they are caged the whole time.

What is included in the holiday price?

The price includes use of the onsite pool, sauna, steam room and gym (subject to availability).

The outside table tennis table, boules courts and playground are all free to use too. You can hire table tennis equipment from the leisure desk for a refundable £10 deposit.

We provide one set of linens and towels for each guest on the booking form. If you require extra, e.g. for a longer stay, we can arrange that for an additional fee. Note: For Perran Apartment, towels and linens are an optional extra for a small additional price.

We provide unlimited Wi-Fi (where installed), and all utilities (gas, electricity, water) are included too.

Other welcome goods (toiletries, tea/coffee, coffee pods) vary by property, which will be explained in your booking information.

Where can I find the rates for each house?

Click on any calendar to view the rates.

Most breaks start Monday or Friday, and there are often discounts for 7 night or longer stays.

Rates for each property are also shown at the end of each individual property page.

Many of our properties are in a common price category as they are the same type of property:

  • Anchor Down, Family Tides, Murphy’s Rest, Sea Esta, Seaside Cottage, Wait n Sea, Wren Cottage – these are all 2 bedroom cottages offering good value for a family of 4-6.
  • Blue Anchor Retreat, Mariners, Oreo Shack, Salty Dog, Sea Urchins Beach House – these are all 2 bedroom Nikki beach houses, the smallest type of beach house. They all have 2 shower ensuites, and a log burner. These sleep 4 or 5.
  • Blue Bay, Blue Moon, Skylark, Brigg End View, Sandy Shores, Sea Urchins Cottage – these are all luxury 2 bed properties with a parking bay for 2 cars, log burners, a shower ensuite to one bedroom and a bath ensuite to the other. These sleep 4, 5 or 6.
  • Anchors Away, Caramel Cottage, Monty’s Maison, 12 Green Close – these are 3 or 4 bedroom cottages with a family bathroom, an ensuite and a downstairs toilet, and have south-facing gardens and parking outside. These sleep 6, 7 or 8.
  • Luna Azul, Seahorse Lodge, Prospect Lodge – these are all 3 bed Kontiki beach houses/lodges. Each bedroom has its own ensuite (2 shower ensuites and 1 bath/shower over), and they have a parking bay for 2 cars, log burner and large decks. They sleep 6 or 8.
  • Sailaway Cottage and Silversands House – these are 4 bedroom detached Dartmouth properties with balconies and sea views. Parking bay outside. These sleep 8-10.
  • As well as the above, we have the following apartments:
    Perran (1 bed ground floor), Sea Air (2 bed 2 bath first floor).
How much deposit is required? When is the balance needed by?

The deposit varies by property, but ranges from £100 to £200.

When you find a property you wish to book, the payment amounts and dates for payments will be shown once you start the booking process.

The balance payment is usually due 8-12 weeks before your holiday, so if you are looking a late break, you will need to pay the full amount, often the same day, to confirm your booking.

We also ask for a security deposit which is refunded following your stay. This is incase of any damages, although we do not charge for minor breakages.

What payment methods can I use?

We accept online card payments and bank transfers, although for last minute bookings, we will insist on card payments.

Some properties have instant bookings set up which will ask for card payments to confirm the booking, but don’t worry if you don’t want to pay by card – your request will be logged by the booking system, and I will contact you to take a bank transfer payment instead.

Why do I need to pay a damage deposit? Do I get this back?

This is our security in case of major damage at the property. In the vast majority of cases, this is refunded in full within 2 weeks of  your stay. We hope you appreciate we are trusting you with our properties and possessions, and this is quite standard practice with many holiday cottage rentals.

What time is check-in / check-out?

This varies by property, and is explained in your booking terms and conditions. For most properties, it is 4pm arrival, and 10am departure. This is to allow our cleaners enough time to turnaround each house, and also arrange maintenance where required. Some have a slightly earlier or later time as shown on the page for each property.

You are also welcome to use any onsite amenities throughout arrival and departure days – just park in any of the communal parking bays (but not in the property bay as our cleaners need to use these).

Do I need to bring towels? Is there a hairdryer? And a washing machine?

Towels are provided, for use in the property only – please bring your own for the pool and beach.

All properties have at least one hairdryer, iron & board, travel cot, high chair, washing machine (or washer-dryer), and a dishwasher (except Sea Air).

For other facilities, check the listing for the property or send us an enquiry.

Where is the nearest food shop? Can we arrange a grocery delivery for our arrival?

There is a new shop in the courtyard area at The Bay – open 8am – 6pm (seasonal hours may apply in low season) and is perfect for toiletries, groceries (fresh, chilled and frozen), alcohol and soft drinks, ice creams, newpapers/magazines, beach items, souvenirs and much more.

The nearest shop off site is the Jet garage which has a Spar, just down the road towards Filey, near Primrose Valley.

There is a Co-op supermarket and takeaways in Hunmanby (1 mile) and a larger Tesco and other shops in Filey (3 miles).

You can also book a Tesco, Sainsburys, Asda or Morrisons delivery to the Bay.

What is “The Bay”. Is it open all year round?

The Bay is a purpose-built “village” specifically designed for holidays. There are around 500 apartments, beach houses, lodges and cottages all with free parking, set on the cliff tops to the south of Filey, next door to Primrose Valley. Whilst not in Filey town itself, it is walking distance along the beach or coastal path.

The Bay is unlike the caravan parks in the area, and is open all year round. The properties are all modern (only a few years old) with full central heating, and excellent insulation making them ideal for winter breaks as well as summer.

Many of our guests love to come in the quieter winter months, and curl up in front of the log burner (selected properties only) after a bracing walk on the beach! And the prices are cheaper then too.

The pub, pool, sauna, steam room and gym usually open every day, even Christmas Day.

The shop was new in 2021 and is a great addition to the resort!

What amenities are at The Bay? Is there an extra charge?

The Bay has lots to offer to families, couples and friends wanting to spend time together. On resort you will find:

  • Indoor 20 metre pool (for leisure and lane swimming), sauna, steam room and gym. These are currently open 8am-7pm with pre-booking in place for the pool. Free to all our guests!
  • The John Paul Jones pub – open for inside and outside dining and click and collect.
  • Amusement arcade.
  • The Beauty Room (call 07981282534).
  • A small grocery store (in the courtyard) – open 8am – 6pm (shorter hours in low season). It sells food, toiletries, beach items, newspapers/magazines, alcohol and more!
  • Playground, boules courts, football pitch, outside table tennis table. All currently free of charge to guests.
  • Wildflower meadows and lakes – perfect for walking the dog, having a picnic or just enjoying a nature walk – orchids, butterflies, newts, a resident barn owl and more can be spotted!
  • Entertainment programme – pub quizzes, and other events organised by the resort team.
  • Activity programme including football, tennis, tie dye, build-a-bear, crafts, go-carts, archery, rifle-shooting – booking required and charges apply to all guests at The Bay. Age restrictions apply, but there’s something for all age groups from under 4s through to 12+ and adults.

Please note: we do not offer refunds if you find any of the above are not open during your stay, as we are not responsible for these amenities/businesses.

Where is the nearest café or bar?

On site, there is the John Paul Jones Public House. This serves food from 9am to 8.30pm.

From the beach, turn right and you will also find the Beach Café at Hunmanby Gap (seasonal opening hours). In Filey, you will find plenty of cafes and bars, many dog-friendly too, and some pubs in nearby Hunmanby like the Piebald Inn.

How far is it to Filey? What is there to do in the area?

It is a 5 minute drive, or a 30-45 min walk along the beach or cliffs into Filey. Please visit our “local area” page for information on local tourist attractions within a few miles drive or further afield.

What is your cancellation policy?

We aim to be as flexible as we can at this time.

A full refund will be given for a cancellation for one of the following reasons:

1. Cancellation by us (for any reason), for example if a property is sold, or if emergency repairs are needed.
2. Where the property is under Government restrictions which force us to close.
3. Where your home address is under local/regional restrictions which prevent you from travelling to us.

For all other reasons, a partial refund may be given when the holidaymaker cancels for whatever personal reason depending on how much notice is given. Cancellation Terms are shown before you make a booking online.

To ensure you don’t lose your money if you cancel, I strongly recommend that you insure yourselves for any reason you may need to cancel or curtail your holiday with us.

What cleaning measures are you taking at this time?

We want to make sure that your holiday with Filey Bay Direct will be as relaxing and worry-free as possible. We follow the sector’s advice on cleaning practices, and leave hand sanitiser/soaps, disinfectant/wipes for you to use too.

We use 6 different local cleaning companies and professional laundry services too. All products used meet the standards required.

What is your largest property?

Our largest properties are Sailaway Cottage (sleeps 10) and Silversands House (sleeps 8-10), plus infants. We also have 12 Green Close and Luna Azul which sleep 8 and Anchors Away which sleeps 7.

If you wish to stay in a few properties with friends and/or family, we have the following options: