We’ve collated our most frequently asked questions, feel free to browse through the questions and answers below.
The Bay Village
The Bay is a purpose-built “village” specifically designed for holidays. There are around 500 apartments, beach houses, lodges and cottages all with free parking, set on the cliff tops to the south of Filey, next door to Primrose Valley. Whilst not in Filey town itself, it is walking distance along the beach or coastal path.
The Bay is unlike the caravan parks in the area, and is open all year round. The properties are all modern (only a few years old) with full central heating, and excellent insulation making them ideal for winter breaks as well as summer.
Many of our guests love to come in the quieter winter months, and curl up in front of the log burner (selected properties only) after a bracing walk on the beach! And the prices are lower out of season too.
The pub, pool, sauna, steam room and gym open all year round (just closed on Christmas Day usually).
The shop was new in 2021 and is a great addition to the resort!
For more detail, have a read of our blog post
The Bay has lots to offer to families, couples and friends wanting to spend time together. On resort you will find:
- Indoor 20 metre pool (for leisure and lane swimming), sauna, steam room and gym. These are currently open 8.30am-8pm (pool 8.30-6pm) with no booking required. Free to our guests.
- The John Paul Jones pub – inside and outside dining. Dog-friendly too.
- The Four Cats – pizzas and licensed bar. Takeaway service too. Opens 4pm daily (seasonal opening hours). Dog-friendly too.
- Amusement arcade.
- The Beauty Room (massage and treatments).
- A small grocery store (in the courtyard) – open daily. It sells food, toiletries, beach items, newspapers/magazines, alcohol and more!
- Playground, boules courts, football pitch, outside table tennis table. All currently free of charge to guests. Borrow some boules or table tennis bats from the leisure desk.
- Wildflower meadows and lakes – perfect for walking the dog, having a picnic or just enjoying a nature walk – orchids, butterflies, newts, a resident barn owl and more can be spotted!
- Entertainment programme – pub quizzes, live music, and other events organised by the resort team.
- Activity programme including football, tennis, tie dye, build-a-bear, crafts, go-carts, archery, rifle-shooting – booking required and charges apply to all guests at The Bay. Age restrictions apply, but there’s something for all age groups from under 4s through to 12+ and adults.
Please note: we do not offer refunds if you find any of the above are not open during your stay, as we are not responsible for these amenities/businesses.
Our Properties
The price includes use of the onsite pool, sauna, steam room and gym (subject to availability).
The outside table tennis table, boules courts and playground are all free to use too. You can hire table tennis equipment and boules from the leisure desk for a refundable £10 deposit.
We provide one set of linens and house towels. If you require extra linens or towels, e.g. for a longer stay, we can arrange that for an additional fee.
We provide unlimited Wi-Fi in all our accommodation, and all utilities (gas, electricity, water) are included too.
Other welcome goods (toiletries, tea/coffee, coffee pods) vary by property, which will be explained in your booking information.
Click on any calendar to view the rates for your length of stay.
We have opened our calendars up to be as flexible as possible, with 2 night stays possible for many all year round.
However, the best value breaks will be Mon-Fri, Fri-Mon and 7 night breaks starting Mon or Fri, so if you are flexible, I suggest you search for these.
We now have dynamic pricing so prices will change over time, and you will always be shown the best price for booking at the time.
Our largest properties are Sailaway Cottage (sleeps 10) and Silversands House (sleeps 8-10), plus infants. We also have 12 Green Close and Luna Azul which sleep 8 and Anchors Away which sleeps 7.
If you wish to stay in a few properties near each other with friends and/or family, we have the following options:
- Brigg End View, Sandy Shores and Sea Urchins Cottage – all are 2 bed 2.5 bathroom cottages next-door to each other on Turnberry Drive with balconies and sea views.
- Anchor Down and Wait n Sea – 2 bedroom cottages next-door to each other on Seaford Avenue. Wren Cottage (sleeps 5) and Family Tides (sleeps 5-6) are also nearby.
- Mariners and Oreo Shack beach houses – next-door but one on Turnberry Drive near the playground.
- Seahorse Lodge and Prospect Lodge – next-door but one on the Meadows – both sleep up to 6 with 3 bedrooms and 3 ensuites each. Anchors Away Cottage, The Lake House and Lakeside Retreat are also nearby.
- Sea Esta Cottage and Perran Apartment next door neighbours on Perran Court.
- Caramel Cottage and Sea Air Apartment are both on Woodspring Way. 12 Green Close and the Meadows lodges are also nearby.
- Blue Moon, Luna Azul, Skylark, Sea Urchins, Blue Bay, Salty Dog, The Blue Anchor, and Blue Anchor Retreat beach house – all on Blue Anchor Road near the amenities and playground.
Information for those bringing dogs
We allow 2 dogs in the following (unless indicated otherwise in brackets)
1 bed apartment – Perran (1 small dog max)
2 bed apartment – Sea Air
2 bed cottages – Anchor Down (2 small or 1 large dog), Brigg End View, Family Tides, Sandy Shores (1 dog only), Sea Esta, Sea Urchins, Seaside Cottage, Wait n Sea (from 14 August only), Wren Cottage
2 bed beach houses / lodges – Blue Anchor Retreat, Blue Bay, Blue Moon, Lakeside Retreat (2 small/medium non-shedding only), Mariners (2 small or 1 large), Salty Dog (1 large, 2 medium, 3 small), Sea Urchins, Skylark (3 small/medium dogs allowed), The Blue Anchor, The Lake House (1 dog only).
3 bed cottages – Anchors Away, Caramel Cottage, Monty’s Maison
3 bed beach houses/lodges – Luna Azul, Prospect, Seahorse
4 bed cottages – 12 Green Close, Silversands House
DOGS ARE NOT ALLOWED IN THE OREO SHACK, SAILAWAY COTTAGE, W.AIT N SEA (BEFORE 14 AUGUST 2023), OR JOE’S BEACH HOUSE.
We charge extra per dog – from £20 to £40 depending on which property, but can sometimes discount if you are bringing 2 or 3 dogs for a short break to keep the extra costs down.
This extra fee is related to extra cleaning time required after dogs have stayed based on the size of the living areas in each property. We know that many dog owners are extremely responsible and remove all traces of dogs, but we do often find a lot of dog hairs on the floor and in soft furnishings which take extra time to manage.
However, we do waive the dog fee for repeat bookers who have shown they take care of our properties.
We do not allow puppies under 6 months of age, unless you wish to make a request to be allowed – we would need to know their age, progress with puppy training, and whether they are crate-trained. We may request a larger damage deposit just incase.
We allow all breeds (except those on the banned list in the UK), but if you have a large breed, please do consider the size of the dog and the size of the property, as some properties do not offer a lot of floor space for larger dogs!
All our dog-friendly properties allow two dogs with the following exceptions:
Lakeside Retreat – 2 small/medium non-shedding dogs only
The Lake House – 1 dog only
Perran – 1 small dog only
Mariners and Anchor Down – 2 small or 1 large dog
Salty Dog – 3 small dogs welcome too
Sandy Shores – 1 dog only
Skylark – 3 small dogs welcome too
If your dog likes to sleep in the room with you, or needs a secure/enclosed garden, or if you want a place with no restrictions on number of dogs and where they can go, then our properties are probably not for you, as we do not allow dogs on the beds or furniture, and would only be allowed in bedrooms if crated. This is as a courtesy to our cleaners, owners, and the next guests. We can discuss you bringing your own duvets/pillows/linens if you wish for your dog to sleep on the bed.
If you have a reactive dog (reactive to people and dogs walking past), then Wren Cottage, Sea Esta, Sea Air, Perran Apartment, Caramel Cottage, Silversands House, and Blue Anchor Retreat are probably the better options for you with fewer people/dogs walking past the windows!
We will charge for any damage to bedding, furniture, carpets, doors etc due to dogs.
Please also clean up after your dog and put all bags in the bins all around the site – thank you.
We ask that you bring everything you need for your own dogs (beds/crates/stair gates/bowls/leads/poo bags, towels, throws, shampoo and so on).
Whilst we do provide bowls, poo bags, leads, doggy treats, dog toys, long lines/spikes, hose pipes, stairgates etc in some properties, these are not routinely provided.
Please note than unless clearly labelled, all house throws are for humans, so please bring your own for your dog.
Please ask if you require information on what we provide in your particular property, as that might help you with your packing!
Dogs should not be left alone / unattended in any of our properties unless they are crated and settled.
We can discuss personal circumstances so do contact us if you wish to request an exemption, for example if you are a solo traveller, or you have a monitoring device.
We can also provide details of local pet-sitting services and local dog-walkers, so please ask.
We do not allow cats, house rabbits, or birds. We may consider a hamster or other small pet if they are caged the whole time.
Booking process
The deposit varies by property, but is at least £100 and is usually 20% of the booking total.
When you find a property you wish to book, the payment amounts and dates for payments will be shown once you start the booking process.
The balance payment is usually due 8-13 weeks before your holiday, so if you are looking a late break, you will need to pay the full amount within 24 hours to confirm your booking.
We also ask for a security deposit. This is incase of any damages, although we do not charge for minor breakages. If you pay by card then we can simply “pre-authorise” your card so no monies are required in advance – this just means we can charge up to the security deposit after your stay if necessary.
We accept online card payments and bank transfers, although for last minute bookings, we will insist on card payments.
If you pay by card, we can also pre-authorise your security deposit (so no extra payment required).
If you pay by bank transfer, we will need this payment at least a week before your stay, and we will refund it afterwards, all being well.
This is our security in case of major damage or significant extra cleaning required at the property.
We now have the option now to pre-authorise your card, so no money is taken in advance.
We hope you appreciate we are trusting you with our properties and possessions, and this is quite standard practice with many holiday cottage rentals.
A full refund will be given for a cancellation for one of the following reasons:
- Cancellation by us (for any reason), for example if a property is sold, or if emergency repairs are needed.
- Where the property is under Government restrictions which force us to close.
- Where your home address is under local/regional restrictions which prevent you from travelling to us.
Cancellation Terms are shown before you make a booking.
To ensure you don’t lose your money if you cancel, we strongly recommend that you insure yourselves for any reason you may need to cancel or curtail your holiday with us. We do have “X-Cover” as an optional extra when booking so that is worth considering – please read the policy terms to check it meets your needs.
Preparing for your stay
This varies by property, and is explained in your booking terms and conditions. For most properties, it is 4pm arrival, and 10am departure. This is to allow our cleaners enough time to turnaround each house, and also arrange maintenance where required. Some have a slightly earlier or later time as shown on the page for each property.
You are also welcome to use any onsite amenities throughout arrival and departure days – just park in any of the communal parking bays (but not in the property bay as our cleaners need to use these).
Towels are provided, for use in the property only – please bring your own for the pool and beach.
All properties have at least one hairdryer, iron & board, travel cot, high chair, washing machine (or washer-dryer), and a dishwasher (except Sea Air).
For other facilities, check the listing for the property or send us an enquiry.
There is a shop in the courtyard area at The Bay – open daily (seasonal hours apply) and is perfect for toiletries, groceries (fresh, chilled and frozen), alcohol and soft drinks, ice creams, newpapers/magazines, beach items, souvenirs and much more.
The nearest shop off site is the Jet garage which has a Spar, just down the road towards Filey, near Primrose Valley.
There is a Co-op supermarket and takeaways in Hunmanby (1 mile) and a larger Tesco and other shops in Filey (3 miles).
You can also book a Tesco, Sainsburys, Asda or Morrisons delivery to the Bay.
During your stay
The Bay has lots to offer to families, couples and friends wanting to spend time together. On resort you will find:
- Indoor 20 metre pool (for leisure and lane swimming), sauna, steam room and gym. These are currently open 8am-7pm with pre-booking in place for the adult only and aqua-aerobics sessions. Free to our guests.
- The John Paul Jones pub – open for inside and outside dining.
- The Four Cats – pizzas and licensed bar. Takeaway service too. Opens 4pm daily (seasonal opening hours).
- Amusement arcade.
- The Beauty Room (massage and treatments).
- A small grocery store (in the courtyard) – open daily. It sells food, toiletries, beach items, newspapers/magazines, alcohol and more!
- Playground, boules courts, football pitch, outside table tennis table. All currently free of charge to guests.
- Wildflower meadows and lakes – perfect for walking the dog, having a picnic or just enjoying a nature walk – orchids, butterflies, newts, a resident barn owl and more can be spotted!
- Entertainment programme – pub quizzes, live music, and other events organised by the resort team.
- Activity programme including football, tennis, tie dye, build-a-bear, crafts, go-carts, archery, rifle-shooting – booking required and charges apply to all guests at The Bay. Age restrictions apply, but there’s something for all age groups from under 4s through to 12+ and adults.
Please note: we do not offer refunds if you find any of the above are not open during your stay, as we are not responsible for these amenities/businesses.
On site, there is the John Paul Jones Public House. This serves food too.
There is also the Four Cats drinks and eats. This is open 4pm-10pm including takeaway pizzas (seasonal opening hours).
From the beach, turn right and you will also find the Beach Café at Hunmanby Gap (seasonal opening hours). In Filey, you will find plenty of cafes and bars, many dog-friendly too, for example Thirty coffee shop, and some pubs in nearby Hunmanby like the Piebald Inn.
It is a 5 minute drive, or a 30-45 min walk along the beach or cliffs into Filey. Please visit our “local area” page for information on local tourist attractions within a few miles drive or further afield. Or see some of our blog posts for ideas too.