Privacy Statement
This statement explains how we hold, share and process the information you provide us when making an enquiry or booking a stay.
Any questions relating to this statement, or a request for your personal information should be addressed to the data protection officer and sent to admin@fileybaydirect.com or via post to 16 Whiteley Wood Road, Sheffield, S11 7FE, or by telephone to 07962150258.
BACKGROUND:
This website fileybaydirect.com (“Our Site”) use Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.
Definitions and Interpretation
In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
| “Cookie” | means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site; |
| “Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); |
| “personal data” | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” | means Filey Bay Direct |
Information About Us
- Our Site is owned and operated by Filey Bay Direct
- Email address: admin@fileybaydirect.com
How Does Our Site Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site, you may also receive certain third party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for tracking analytics. For more details, please refer to section 4 below.
All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as registering and signing up.
Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
Functionality Cookies
Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.
Third Party Cookies
Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
- Cookies on Our Site are not permanent and will expire after 3 months
- For more specific details of the Cookies that We use, please refer to the table below.
What Cookies Does Our Site Use?
The following first-party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose & Type | Strictly Necessary |
| _ga | fileybaydirect.comHTTPRegisters a unique ID that is used to generate statistical data on how the visitor uses the website | No |
| _gat | fileybaydirect.comHTTPUsed by Google Analytics to throttle request rate | No |
| _gid | fileybaydirect.comHTTPRegisters a unique ID that is used to generate statistical data on how the visitor uses the website | No |
The following third-party Cookies may be placed on your computer or device:
| Nameof Cookie | Purpose & Type | Provider | Strictly Necessary |
| _hssc | HTTPCollects anonymous statistical data related to the user’s web site visits, such as the number of visits, average time spent on the web site and what pages have been loaded .The purpose is to segment the web site’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | fileybaydirect.com | No |
| _hssrc | HTTPCollects anonymous statistical data related to the user’s web site visits, such as the number of visits, average time spent on the website and what pages have been loaded.The purpose is to segment the web site’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | fileybaydirect.com | No |
| _hstc | HTTPCollects anonymous statistical data related to the user’s web site visits, such as the number of visits, average time spent on the website and what pages have been loaded.The purpose is to segment the web site’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | fileybaydirect.com | No |
| _hs_opt_out | HTTPunclassified | fileybaydirect.com | Yes |
Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however, whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the analytics Cookies as stated in the above tables in sections 4.1 and 4.2:
Consent and Control
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
The links below provide instructions on how to control Cookies in all mainstream browsers:
- Google Chrome
- Microsoft Internet Explorer
- Microsoft Edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
- Safari (macOS)
- Safari (iOS)
- Mozilla Firefox
- Android (Please refer to your device’s documentation for manufacturers’ own browsers)
Changes to this Cookie Policy
We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Further Information
If you would like to know more about how We use Cookies, please contact Us at admin@fileybaydirect.com.
What types of data do we collect –
Enquiry – Name, email, and telephone number (and other information if supplied)
Booking request or booking – Number of guests, plus names (and approx age band) of each guest, address of booker, email, telephone number(s), payment arrangements, special requirements which may affect your arrangements at the property (e.g. allergies, medical conditions, disabilities).
Who do we share your information with –
If you place a booking, we will share your basic information (e.g main booker’s name, number of guests, bed configuration, and personal requirements) with the designated cleaning company.
The specific property owner, and any employees of Filey Bay Direct Ltd also have access to the main booker’s name.
We hold your data on “Supercontrol”, a secure system designed to administer holiday bookings, enquiries and payments.
How do we treat your information –
All details that you provide to Filey Bay Direct Ltd via Supercontrol will be kept for the period of your booking and holiday. We are required under UK law to keep basic information on the lead booker, such as your name, address and contact details for a maximum of 6 years, after which time it will be destroyed. We hold your information securely and do not share this information with any third parties other than as set out in the statement. We do not hold information for marketing purposes, unless you request this service from us.
How do I find out more about information rights?
Please contact Paula Foster at the contact email, address or phone number provided in this statement. If you wish to raise a complaint on how we have handled your data you can contact us to have the matter investigated. If you are not satisfied with our response or believe we are processing your data not in accordance with the law, then if you wish, you can make a complaint through The Information Commissioner’s website, which also contains further useful information and advice, www.ico.org.uk